Frequently Asked Questions – Removal of Tripadvisor Reviews

1. Is it legally possible to have a Tripadvisor review removed?

Yes. Reviews on Tripadvisor can be removed if they violate the platform’s content guidelines or applicable laws. This includes defamatory statements, false claims, discriminatory language, fake reviews, or violations of privacy rights.

2. What content is considered prohibited on Tripadvisor?

Tripadvisor explicitly prohibits:

    Defamatory or false statements

    Reviews without an actual customer experience

    Obscene, abusive, or discriminatory language

    Advertisements, spam, or self-reviews

    Publication of private or confidential information

    Review bombing or coordinated attacks

3. How can a review be reported?

Tripadvisor offers an online form to report inappropriate or unlawful reviews. A complaint should be as detailed and legally substantiated as possible. Alternatively, we can submit a formal legal complaint on your behalf.

4. How can the chances of removal be increased?

By providing a structured legal argument, supported by legal provisions (e.g., §§ 823, 1004 German Civil Code) and documentation disproving or invalidating the review. We prepare and submit all materials professionally for you.

5. How long does Tripadvisor take to process a report?

Typically within 7 to 14 business days. Tripadvisor often informs you of the result via email. We guide you throughout the process and can follow up or escalate if necessary.

6. What does Carro Libre’s support cost?

Initial review is free of charge. If the removal is successful, we charge a flat rate of €89 per review. For multiple reviews or more complex cases, we offer a custom quote. No fees apply if the review is not removed.

7. What if Tripadvisor denies the removal?

We will assess additional legal options such as:

    A second, more comprehensive complaint with additional            evidence

    Formal legal notice or injunction

    Approaching the issue via privacy or media law
    These steps are only taken with your explicit consent.

8. Do I need to prove the review is false?

Not necessarily. Tripadvisor also evaluates formal violations. However, supporting materials (e.g., receipts, emails, witness statements) can significantly improve your position.

9. Can I remove a review just because it is negative?

No. Negative tone alone is not grounds for removal. The review must breach content guidelines or legal standards. We assess each case individually and honestly.

10. Will the reviewer be contacted?

Tripadvisor notifies the reviewer automatically if their review is removed. We do not directly contact the reviewer to avoid escalation or privacy issues.

11. Can older reviews be removed?

Yes. There is no time limitation. Even reviews posted years ago may be removed if they violate the rules or laws.

12. What about anonymous or fake reviews?

Reviews with no verifiable connection to your business or posted by competitors can often be successfully challenged. Tripadvisor commits to investigating suspected conflicts of interest or fake content.

13. Can multiple reviews be handled at once?

Yes. We offer bundled review processing – ideal for cases of review bombing, reputation attacks, or systematic abuse.

14. Will my business be penalized?

No. Submitting a complaint is a legally protected measure. Tripadvisor does not penalize your business in rankings or visibility for asserting your rights.

15. What do you need from me to review a case?

Please send us:

    A link or screenshot of the review

    A brief summary of the situation

    Any supporting documentation

    Your contact information

We will then conduct a legal assessment and handle all further communication with Tripadvisor.

16. Do you use automated systems?

No. Each request is manually reviewed by our legal experts. You receive personalized, professional legal support – not automated templates.

17. Can a review reappear after removal?

In rare cases, yes – if a reviewer reposts a nearly identical review. If that happens, we will initiate a new complaint at no additional cost.

18. Is my request treated confidentially?

Absolutely. Your information is kept strictly confidential, not shared with third parties, and only used for processing your request. We operate in full compliance with GDPR and, if desired, can work through an attorney.