Are You the Target of a Defamatory or False Review on Trustpilot?

 

Frequently Asked Questions – Trustpilot Review Removal

Does a review contain false factual claims, violate your personal rights, or come from someone entirely unknown to you?

In such cases, Carro Libre is here to support you with professional expertise.

Below you will find the most important information regarding the removal of a Trustpilot review. Should you have any further questions, please do not hesitate to contact us. Our team is here to assist and advise you.

1. Can a Trustpilot review actually be removed?

Yes. If a review violates applicable laws or Trustpilot’s community guidelines—such as defamation, false factual claims, or personal attacks—a formal removal request can be submitted.

2. What types of content are unlawful or reportable?

Examples of reportable content include:

    Defamation or slander

    False factual allegations

    Insults or personal attacks

    Publication of private or confidential information

    Identity theft or impersonation

    Discriminatory, racist, or inciting statements

3. What is the removal process?

    Legal assessment of the content by our team

    Documentation of the legal violations

    Submission of a formal complaint to Trustpilot

    If necessary: Contact with Trustpilot or legal escalation                  through the courts

4. How long does the removal take?

Trustpilot usually responds within a few days. In more complex or escalated legal cases, the process may take longer. We will keep you informed every step of the way.

5. Do I need to know the reviewer personally?

No. Even anonymous or pseudonymous reviews can be removed if they are unlawful. We are committed to protecting you from anonymous defamation.

6. Can you also act on comments or shared reviews?

Yes. Comments, shared content, or reviews embedded in other platforms may also be reported and removed if they breach laws or platform policies.

7. What does your service cost?

We offer a transparent flat-rate fee. You will only be invoiced if the removal is successful. All pricing and conditions are shared with you in advance—no hidden costs.

8. Is the removal process confidential?

Absolutely. Your information is treated with the highest confidentiality and used solely for your case.

9. What happens if Trustpilot rejects the request?

In that case, we will evaluate alternative legal avenues, such as a formal cease-and-desist letter or—if necessary—legal action. We advise you transparently and based on your specific case.

10. Is the removal of a review legally sound?

Of course. We act strictly in accordance with applicable laws and Trustpilot’s guidelines. Our aim is to remove illegal, defamatory, or inappropriate content—not legitimate critical opinions.

11. Do you contact the reviewer directly?

No. We act solely through Trustpilot’s official channels and do not initiate direct contact with reviewers. This helps prevent escalation and protects your data privacy.

12. Do you also assist with other platforms like Google or Yelp?

Yes. Our team specializes in the removal of reviews from all major platforms, including Google, Yelp, Facebook, TripAdvisor, and Trustpilot.